Global Logistics Team Lead

Job Summary

The Global Logistics Team Lead - US partners with the Global Logistics management to lead execution and strategy across the U.S. and Canada carrier network. This position leads the U.S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies and delivery related experience.

Job Expectations

• Lead the development of cost-efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency
• Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience.
• Develop, refine, and track vendor performance metrics and internal US specific KPIs
• Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements
• Lead to drive US delivery projects, risk mitigation, and deliverables
• Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, etc.
• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities
• Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
• Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)
• Set-up new and continually improve existing processes for the assigned lanes and carriers.
• Perform research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations
• Actively identify and scope new opportunities to improve how we serve customers and business processes
• Maintain and audit TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content
• Proactively investigate beyond surface-level issues to uncover root causes and implement long-term, systemic solutions that prevent recurrence and improve delivery reliability and efficiency.
• Seek improvements in processes between the Global Logistics team and its internal and external partners
• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed
• Perform site visit at carrier’s facility and attend in person team meeting when required
• Support assigned projects when needed