Global Client Manager

About the Role

The Client Manager is responsible for the day-to-day management, delivery integrity, and working-level client relationship across assigned accounts. This role serves as the operational anchor for the client partnership, ensuring that strategy is translated into action, plans are executed accurately, and internal and external teams operate with clarity and confidence.

Positioned between the Client Strategy Director and Client Coordinator, the Client Manager owns timelines, workflows, dependencies, and communication cadences. While this role does not set channel strategy or media plans, it plays a critical role in pressure-testing feasibility, surfacing risks, and ensuring delivery meets agreed SLAs and client expectations. Clients rely on the Client Manager to make the work run smoothly and to proactively address issues before they escalate.

What You'll Do

• Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and select mid-level stakeholders.
• Manage deliverables across campaigns and initiatives, ensuring timelines, scopes, and dependencies are clearly defined and met.
• Translate channel strategies and media plans into clear action steps for internal activation and analytics teams.
• Lead internal status meetings and maintain delivery trackers, ensuring all teams understand responsibilities, deadlines, and expectations.
• Monitor campaign launches, pacing, and delivery milestones to ensure SLAs and quality standards are consistently met.
• Proactively identify risks, gaps, or misalignment in delivery.

What We're Looking For

• 3-4 years media experience at an agency.
• Experience with RFPing vendors, vendor comms, and media best practices.
• Location: This role is open to candidates residing in Brazil, Colombia, or Mexico.