German Speaking Account Manager - Hotels EMEA

<h2><strong>Account Manager, Hotels EMEA (German Speaking)</strong></h2>

<p>UK (Remote)</p>

<p><strong>With millions of diners, 60,000+ restaurant partners and 25+ years of experience, </strong>OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. </p>

<p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p>

<p><strong>About the job</strong></p>

<p>OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions. You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment. Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.</p>

<p><strong>Responsibilities</strong></p>

<ul>

<li>Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.</li>

<li>Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.</li>

<li>Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.</li>

<li>Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.</li>

<li>Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.</li>

<li>Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.</li>

</ul>

<p><strong>Minimum Qualifications</strong></p>

<ul>

<li>German Speaking to a business level profeciency</li>

<li>5+ years of Account Management or equivalent experience.</li>

<li>Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.</li>

<li>Outstanding negotiating and communication skills.</li>

<li>An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.</li>

<li>Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.</li>

</ul>

<p><strong>Preferred Qualifications</strong></p>

<ul>

<li>Account Management experience within a B2B SaaS or high-growth hospitality technology environment.</li>

<li>Business-fluent German language skills to support regional customers with clarity and cultural awareness.</li>

<li>Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.</li>

<li>Prior restaurant management or food and beverage (F&B) sales experience.</li>

<li>A genuine passion for the hospitality industry and technology.</li>

</ul>

<p> <strong>Benefits and Perks</strong></p>

<ul>

<li>Work from (almost) anywhere for up to 20 days per year</li>

<li>Generous paid parental leave, vacation & time off for your birthday</li>

<li>Private health & dental insurance</li>

<li>Focus on mental health and well-being:</li>

<ul>

<li>Company-paid therapy sessions through SpringHealth</li>

<li>Company-paid subscription to Headspace</li>

<li>Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)</li>

</ul>

<li>Paid volunteer time</li>

<li>Focus on your career growth:</li>

<ul>

<li>Development Dollars</li>

<li>Leadership development</li>

<li>Access to thousands of on-demand e-learnings</li>

</ul>

<li>Travel Discounts inc. Bike2Work, Season ticket loan</li>

<li>Employee Resource Groups</li>

<li>Income protection and life assurance</li>

<li>Employee Assistance Program - including 24/7 GP & free legal advice</li>

<li>Pension plan contributions</li>

<li>Discounted gym membership</li>

<li>Social events & Thursday happy hours</li>

<li>Free lunch 2 days per week</li>

</ul>

<p><strong>Work Environment & Flexibility</strong></p>

<p>At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.</p>

<p><strong>Inclusion</strong></p>

<p>We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.</p>

<p><em>If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.</em></p>

<p class="p1">#LI-Remote<span class="Apple-converted-space"> </span></p>

<p class="p1">#LI-LT1<span class="Apple-converted-space"> </span></p>