German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

What You’ll Be Doing

• Deliver thoughtful, user-friendly support via email, chat, and phone, depending on the platform
• Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation
• Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed
• Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams
• Be part of a dedicated project team, focused on providing excellent support within a clearly defined scope

What Makes You a Fantastic Fit

• Fluent in German (native or near-native level) with a solid English knowledge (B1 or higher), written and spoken
• Based in Croatia, Serbia or Bosnia and Herzegovina
• Comfortable with digital tools and quick to learn new digital platforms
• Strong problem-solving abilities and attention to detail
• Empathetic communicator able to put themselves in other’s shoes and communicate with ease
• Customer service experience is desirable, but not mandatory

What You Can Expect

• An employer that cares about your work experience
• A stable and competitive income
• Monday–Friday regular work hours for a great work-life balance
• An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia
• Additional vacation days based on tenure
• An opportunity to grow and develop in your career
• MultiSport membership option (currently in Croatia only due to program availability)
• A truly great team by your side with a transparent and open work culture