Gerente Relacionamento Sênior (Client Executive)

Accountabilities:

• • Act as the primary strategic contact for a portfolio of corporate clients, building trusted, long-term relationships and understanding their evolving business needs.
  • Gather and organize strategic, operational, financial, legal, regulatory, and compliance information to support client initiatives and projects.
  • Co-create project scopes, priorities, requirements, assumptions, deliverables, timelines, and success metrics with clients and internal stakeholders.
  • Lead kick-off meetings, executive committees, progress reviews, workshops, and other governance forums required to move initiatives forward.
  • Coordinate multidisciplinary internal teams, including legal, compliance, operations, finance, marketing, and technical specialists, ensuring integrated and timely delivery.
  • Monitor market trends, competitive movements, regulatory developments, and emerging opportunities to provide relevant insights and strengthen the client value proposition.
  • Manage structured feedback, documentation, approvals, SLAs, decision records, and change-management processes throughout client initiatives.
  • Track KPIs, post-implementation results, acceptance criteria, and business outcomes to ensure successful delivery and measurable value creation.
  • Prepare executive reports, strategic presentations, and performance materials for clients and internal leadership.
  • Identify opportunities to expand existing relationships and introduce new solutions aligned with client needs.
  • Manage the additional-business pipeline across the portfolio, supporting the full sales cycle from opportunity identification through negotiation and closing.
  • Identify cross-sell opportunities across different business areas, strengthening strategic relationships and expanding the value delivered to clients.

  Requirements:

  • Solid experience in corporate client relationship management, strategic account management, consulting, or complex project management.
  • Proven experience working in multifunctional corporate environments and leading strategic initiatives, programs, or projects.
  • Strong analytical capabilities, with the ability to interpret operational and financial data, KPIs, and business indicators to support decision-making.
  • Knowledge of regulatory processes, compliance, corporate governance, and stakeholder management.
  • Excellent verbal and written communication skills, with the ability to influence and engage executive and technical audiences.
  • Demonstrated ability to manage multiple priorities and competing demands in dynamic environments.
  • Proven experience developing new business within an existing client portfolio, from opportunity mapping through negotiation and closing.
  • Strong negotiation and influencing skills, with the ability to balance business objectives and client interests across multiple stakeholders.
  • Advanced knowledge of Microsoft Office tools.
  • Intermediate to advanced English proficiency.
  • Experience in insurance, risk management, claims, or professional services is a strong advantage.
  • Familiarity with market intelligence, competitive analysis, and monitoring of product, service, and pricing trends is desirable.
  • Experience with structured governance, approval processes, change management, KPI tracking, and business performance analysis is valued.
  • Consultative, client-focused approach with a strong ability to build relationships at different organizational levels.
  • Highly organized, proactive, resilient, and skilled in negotiation and problem-solving.
  • A consistent track record of achieving or exceeding commercial targets is highly desirable.

  Benefits:

  • Hybrid work model with flexibility between remote work and office collaboration.
  • Opportunities for professional development and continuous learning.
  • Exposure to senior leaders, strategic clients, and high-impact business initiatives.
  • Collaborative and inclusive work environment that values diverse perspectives.
  • Access to a broad range of career opportunities within a global organization.
  • Benefits and programs designed to support employee well-being and professional growth.
  • Opportunity to work on strategic projects with significant client and business impact.