Gerente de Relacionamento Pleno

Accountabilities:

• • Develop and implement strategies focused on customer retention, account expansion, and sustainable revenue growth across existing and prospective clients.
  • Manage contract negotiations and renewals, balancing commercial objectives with customer satisfaction and long-term relationship development.
  • Build and maintain strong, trusted relationships with clients and partners through proactive, clear, and responsive communication.
  • Identify new business opportunities within existing accounts and generate referrals to support revenue growth.
  • Understand customer needs, market dynamics, and business priorities to identify opportunities for account development.
  • Address customer challenges effectively, coordinating with internal stakeholders when necessary to provide timely and appropriate solutions.
  • Support sales and marketing initiatives designed to increase customer engagement, retention, and expansion.
  • Monitor account activity and continuously identify ways to improve the customer experience and commercial results.
  • Collaborate effectively with colleagues and partners while maintaining a strong focus on performance, customer satisfaction, and continuous improvement.

  Requirements:

  • Proven experience in account management, customer relationship management, client success, or a related commercial function, preferably within the health, life, or dental sectors.
  • Demonstrated experience managing contract negotiations and renewals with a strong focus on business results and customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to establish trusted relationships with clients and partners.
  • Strong problem-solving capabilities and the ability to manage multiple priorities effectively in a dynamic environment.
  • Knowledge of the market and customer needs in Minas Gerais is an advantage.
  • Experience developing sales or marketing strategies focused on customer retention, account expansion, or revenue growth is preferred.
  • Proactive and commercially minded approach to customer engagement, relationship building, and identifying new opportunities.
  • Ability to work independently while also collaborating effectively within cross-functional teams.
  • Strong results orientation, accountability, and commitment to continuous improvement.
  • English and/or Spanish proficiency is an asset.
  • Ability to work within a hybrid model and collaborate regularly with colleagues and clients in person.

  Benefits:

  • Full-time hybrid working model based in Belo Horizonte, Brazil.
  • Flexibility to combine remote work with in-office collaboration.
  • Opportunities for professional development, career growth, and continuous learning.
  • Supportive leadership and opportunities to work with experienced, talented colleagues.
  • Inclusive and collaborative workplace culture that values diverse perspectives and backgrounds.
  • Opportunities to contribute to meaningful solutions and make an impact on clients, colleagues, and communities.
  • Access to benefits and rewards designed to support employee well-being.
  • Broad career opportunities within a large, global professional services environment.
  • Regular opportunities to build relationships, expand commercial expertise, and develop long-term career capabilities.