Gerente de Relacionamento Especialista - Benefícios

Accountabilities:

• • Manage and develop a portfolio of clients through regular meetings, visits, and proactive relationship management, ensuring high levels of satisfaction and service quality.
  • Identify opportunities to expand products and services within the client portfolio, presenting recommendations that optimize resources, improve outcomes, and generate additional business.
  • Build relationships with benefits providers and evaluate existing and new products and services to ensure they meet client needs and quality expectations.
  • Lead and support negotiations with providers regarding renewals and adjustments, balancing client requirements, service quality, and commercial objectives.
  • Coordinate the operational activities associated with client servicing, including system updates, reporting, documentation, and compliance with internal procedures.
  • Develop new business opportunities and contribute to the expansion of the client portfolio.
  • Plan and oversee delivery of all services included in client proposals, ensuring commitments and agreed-upon scope are fulfilled.
  • Handle critical or sensitive client situations with professionalism, developing practical solutions and maintaining strong relationships.
  • Conduct meetings and calls with clients and internal stakeholders in English when required.
  • Participate in product and service training to maintain up-to-date knowledge and strengthen the quality of client advisory.

  Requirements:

  • Bachelor’s degree or equivalent higher education qualification.
  • Postgraduate qualification is considered an advantage.
  • Advanced English proficiency, with confidence conducting professional meetings and calls.
  • Previous experience in client relationship management, preferably within employee benefits, insurance, consulting, or a related environment.
  • Strong interpersonal and relationship-building skills, with the ability to establish trust with clients, providers, and internal stakeholders.
  • Demonstrated negotiation skills and the ability to manage commercial discussions effectively.
  • Strong planning and organizational abilities, with the capacity to manage multiple priorities and client deliverables.
  • Practical, objective, and solution-oriented approach to complex business situations.
  • Flexibility and adaptability when responding to changing client needs and priorities.
  • Strong communication skills and the ability to manage challenging or sensitive situations with professionalism.

  Benefits:

  • Hybrid working model based in São Paulo, offering a combination of workplace collaboration and flexibility.
  • Opportunities for professional development, training, and continuous learning.
  • Exposure to a broad portfolio of clients, benefits solutions, and industry stakeholders.
  • Opportunity to strengthen expertise in employee benefits, relationship management, negotiation, and commercial development.
  • Collaborative and inclusive working environment.
  • Opportunities to contribute to business growth and develop long-term client relationships.
  • Competitive compensation and benefits package aligned with the market.
  • Professional environment offering opportunities for career growth and increased responsibility.