GDS Script Writer

About the Company

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Job Description

CI Azumano is seeking a GDS Script Writer to support our growing team. This is a remote position. The GDS Script Writer’s primary responsibility is to build, modify, simplify and maintain a travel consultant scripting package in the GDS that improves agent efficiency and reduces errors and cost.

Roles and Responsibilities

• Write GDS scripts, test, debug, document and deploy new and modified code.
• Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work.
• Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines.
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.
• Develop and maintain a full workflow process map of all scripting including future phases and those under consideration.
• Participate in code reviews for adherence to standards and specifications.
• Monitor processes for expected performance and respond to errors and emergency problems.
• Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information.
• Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required.
• Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.
• Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.
• Assume additional responsibilities as directed by management.

Skills and Expectations

• Extensive knowledge of Worldspan and Travelport Plus.
• Optional: Programming skills on platforms that would integrate with multiple GDS systems
• Be aware of, and comply with, all corporate policies.