Garnishment Specialist

Accountabilities

• • Review, set up, and maintain wage garnishment orders, including preparing orders and related correspondence for processing and scanning.
  • Maintain garnishment rules within the payroll system by researching applicable state requirements and testing withholding calculations with senior payroll systems specialists.
  • Ensure employee wage withholdings are calculated and processed accurately according to garnishment type, legal requirements, and applicable deadlines.
  • Create, review, and process reports used to automate answer letters and interrogatory responses.
  • Maintain garnishment records and enter appropriate start and stop dates based on court orders and other legal documentation.
  • Resolve payroll and garnishment questions from courts, agencies, employees, and other stakeholders by providing accurate and timely information.
  • Collaborate with internal departments and external contacts, including collection agencies, courts, and legal representatives, to investigate and resolve issues.
  • Process lump-sum payments and coordinate with agencies to determine appropriate withholding amounts for bonuses, annual or quarterly payments, and other lump-sum compensation.
  • Troubleshoot processing automation failures and analyze issues to ensure garnishment workflows operate effectively.
  • Participate in special projects, including account reconciliations, accruals, journal entries, and cross-training activities.
  • Maintain professionalism and discretion when handling sensitive employee, payroll, and legal information.
  • Manage multiple priorities and meet established service-level deadlines while maintaining a high level of accuracy.

  Requirements

  • General knowledge of payroll functions and processing, including bookkeeping, payroll taxes, fringe benefits, and wage garnishments.
  • Experience or familiarity with garnishment processing, payroll administration, or related compliance activities is highly relevant.
  • Proficiency with PC-based spreadsheet applications and standard office technology.
  • Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate issues and determine appropriate solutions.
  • Excellent organizational and time-management skills, with the ability to manage multiple tasks and deadlines simultaneously.
  • Strong interpersonal and communication skills, including the ability to explain procedures, obtain information, and communicate professionally with different stakeholders.
  • Ability to research and interpret legal or regulatory requirements and translate them into appropriate payroll system actions.
  • Customer-service orientation and the ability to remain professional and constructive when dealing with challenging situations or resistance.
  • Process-oriented mindset with strong attention to detail and accuracy.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Strong project-management and prioritization skills.
  • Willingness to engage in occasional telephone interactions with garnishment agencies and other external stakeholders.
  • Ability to work remotely while maintaining productivity, accountability, and consistent service-level performance.

  Benefits

  • Fully remote position within the United States.
  • Full-time employment.
  • Opportunity to develop specialized expertise in payroll, garnishments, compliance, and payroll technology.
  • Exposure to legal orders, state withholding requirements, payroll systems, and automated processing workflows.
  • Professional development and cross-training opportunities.
  • Opportunities to participate in special projects and broaden payroll operations knowledge.
  • Collaborative, team-oriented work environment.
  • Career growth and upward mobility opportunities.
  • Culture that encourages innovation, fresh perspectives, knowledge sharing, and professional development.