Fullfillment Specialist

Position Summary

ARB is seeking an experienced and detail oriented Fulfillment Specialist to oversee the fulfillment of our newest product, Modo Boxes. You will be responsible for overseeing and executing on the manual fulfillment of prizes.

Essential Functions

• Receive digital tickets and fill prizes according to source and procedures
• Communicate with players regarding prizes as needed including inquiries and delivery status
• Ensure internal knowledge base articles are up to date according to process for Modo Box redemption
• Provide reporting information upon request
• Utilize previous experience to provide feedback and recommendations to optimize and maximize fulfillment efforts

Required Knowledge, Skills, and Abilities

• Previous eCommerce fulfillment experience required
• Supervisory experience is preferred
• Strong analytical skills with the ability to interpret data and make data-driven recommendations
• Excellent communication and interpersonal skills, with the ability to provide constructive feedback effectively
• Strong organizational and time management abilities
• Empathetic and player-focused mindset
• Proactive problem-solver with a passion for improving processes and player experiences
• Ability to work cross-functionally while being an advocate for our players, and your team
• Excellent written and verbal communication skills, including the ability to communicate complex/technology issues simply. Serves as an effective subject matter expert to cross-functional teams