Front-End Web Engineer (Support & Maintenance) — WordPress

What you will do:

• Provide front-line technical support: Actively monitor and respond to client support tickets, triage bugs, clarify UI/UX requirements, and maintain strong, empathetic live communication skills.
• Support diverse, high-volume projects: Work across a large portfolio of concurrent client projects. You will frequently switch contexts throughout the day to resolve varying support requests, implement quick fixes, and push feature updates without sacrificing quality.
• Develop and maintain enterprise front-ends: Update, and maintain complex WordPress themes and custom Gutenberg blocks using React.js, modern CSS, and JavaScript.
• Enhance UI/UX and legacy interfaces: Debug cross-browser issues, improve responsive design and accessibility on legacy systems, and ensure seamless visual integration across multiple client sites.
• Support & shape our product offerings: Help maintain and enhance the user interfaces and front-end integration of our public product offerings like Distribute and SiteWatch.

What you will achieve:

• Deliver timely resolutions: Resolve front-end support tickets and deliver enterprise WordPress updates on schedule, maintaining exceptional client satisfaction through rapid and reliable issue resolution.
• Maintain high-quality standards: Write scalable, accessible, and responsive front-end code that meets our clients' expectations as well as our engineering best practices.
• Drive client retention: Contribute to the team, client, and overall company's success by providing exceptional customer relations and ensuring clients feel supported and heard.
• Triage and problem-solve: Utilize critical thinking to accurately assess the severity of incoming tickets, prioritize workloads, and ensure our clients' needs are met with the proper technical solutions.
• Advance product UX: Improve the growth, adoption, and stability of Distribute and SiteWatch by ensuring a flawless front-end experience for our users.

About you:

• You are an effective communicator. You excel at explaining technical front-end concepts in client-friendly terms, possess strong empathy for user issues, and thrive in written client interactions.
• You are a front-end WordPress pro. You are highly experienced with modern CSS, JavaScript, React.js, and Gutenberg block development, with a solid foundational understanding of PHP to navigate WordPress architectures safely.
• You are an effective problem solver. You are highly skilled at debugging UI glitches.