Front Desk Intake Specialist

Accountabilities:

• • Handle inbound calls from prospective clients and provide a professional, welcoming, and positive first experience.
  • Listen attentively to inquiries, gather relevant information, and screen prospective clients to assess lead quality.
  • Clearly communicate the intake process, expectations, requirements, and next steps to prospective clients.
  • Schedule consultations and appointments accurately while maintaining organized records.
  • Collect and process payments associated with initial consultations.
  • Follow established procedures and workflows consistently while maintaining accuracy and professionalism.
  • Provide reliable customer service and ensure prospective clients receive clear and helpful guidance throughout the intake process.

  Requirements

  • Previous experience in customer service, client intake, front desk, call center, administrative support, or a related environment is beneficial.
  • Strong verbal communication skills with the ability to communicate clearly, professionally, and empathetically.
  • Excellent active listening skills and the ability to understand client needs effectively.
  • Ability to manage inbound calls while maintaining professionalism, accuracy, and composure.
  • Strong customer-service orientation and a genuine interest in helping people.
  • High attention to detail and the ability to accurately manage information and appointments.
  • Comfortable following established procedures, workflows, and guidelines.
  • Reliable, organized, and able to work effectively in a structured, client-focused environment.
  • English proficiency is required.
  • Availability to work Monday to Friday, 9:00 AM–6:00 PM EST/EDT.

  Benefits

  • Monthly compensation range of $1,142–$1,220 USD.
  • 100% remote/home-based work.
  • Paid Time Off.
  • Bonuses.
  • Full-time, long-term career opportunities.
  • Parental Leave.
  • Professional development and training.
  • Dedicated team support.
  • Opportunity to work in a structured, client-focused environment with established processes and training.