Fraud Analyst

Who We Are:

Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. Motive is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

Role Summary:

We are seeking a talented, innovative, and experienced professional to join our Risk team that will support fraud. This is an exciting opportunity to join a rapidly growing business unit within the company.

About the Role:

As an experienced Fraud analyst, you will be responsible for the detection and mitigation of fraud activity on card holders accounts. You will make suggestions to improve policies and how to mitigate risk. You should have extensive experience in the fraud end-to-end lifecycle. You will work closely with colleagues partnering on fraud cases, sharing best practices and risk trends, and providing input on risk mitigation strategies.

What You'll Do:

• Resolve complex card holder inquiries regarding fraud concerns
• Manage case inventory, incoming calls, and emails within SLA
• Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
• Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption
• Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies
• Test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud

What We're Looking For:

• 2+ years of related experience with card fraud, investigations, AML, operational risk or equivalent experience, Strong customer service background, customer facing experience.
• 2+ years monitoring and performing verification checks for possible fraudulent activity on accounts.
• Seasoned fraud investigator who has in depth knowledge of the end to end fraud cycle.
• Knowledge of investigative procedures and processes utilizing fraud detection software and tools.
• Extensive operational background, knowledge of bank policies, Regulations and procedures.
• Possess strong written and presentation skills to communicate effectively across a variety of audiences.
• Able to effectively work independently with minimal supervision. In a fast paced production environment required.