Nice
Nice

Forward Deployed Engineer

engineeringfull-timeAustralia - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
ai
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About the role

About the Role

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture.

Key Responsibilities

  • Design, prototype, and operationalize AI agents that integrate with enterprise systems
  • Deliver scalable customer self-service experiences powered by intelligent virtual agents
  • Translate complex business challenges into intelligent automation solutions across voice and digital channels
  • Work directly with customers and internal stakeholders on solution architecture

Required Expertise

  • Full-stack development
  • AI agent architectures
  • API integrations
  • Conversational automation
  • Knowledge management systems
  • Omnichannel engagement capabilities
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Forward Deployed Engineer at Nice — Remote