Forward Deployed Engineer

What do we do?

We empower governments to deliver exceptional citizen experiences.

How will you help us make an impact?

Clariti builds software that helps local governments modernize permitting and community development. Every new customer arrives with a decade of legacy data, an incumbent system to migrate off, and legal time limits that cannot reset. Historically, implementations in this industry are slow, manual, and consulting-heavy. We're building a fundamentally different way of implementing: engineering-led, tooling-driven, and measured in weeks instead of months. You are our first Forward Deployed Engineer. You will define the role, the playbook, and the bar for everyone who follows. You will report directly to the CTO.

As a Forward Deployed Engineer at Clariti, you'll get to:

• Work alongside the Implementation Consultant to triage requirements into configurations, new functionality or custom code as needed. Understanding the trade-off for each category and prioritizing scalability and reusability.
• Work with our SaaS platform development team to define new functionalities so they are ready for go-live.
• Own the technical side of new customer onboarding end to end: legacy data extraction, field and workflow mapping, transformation authoring, staging dry-runs, delta review with the customer, and production cutover with full data-integrity guarantees.
• Sit with city staff, clerks, and building officials; translate how a jurisdiction actually operates into product configuration; case types, workflows, fees, templates, permissions.
• Write real code: migration transformations, integration adapters (GIS/parcel, payments, SSO via SAML/OIDC), and one-off extraction tooling against legacy systems.
• Run point on customer-side technical stakeholders: IT directors, GIS teams, security reviews, SSO setup with municipal Entra/Okta tenants.
• Be the loudest feedback channel in the company: every manual workaround you perform becomes a spec for tooling or product capability, not tribal knowledge.
• Build the FDE playbook (runbooks, mapping templates, extraction scripts, estimation models) so hires two through five ramp ups in days.
• Use AI coding agents as a first-class part of the job; our engineering organization is AI-native and we expect implementation work to be too.

What do you bring to the team?

• 5+ years as a software engineer, with at least 2 in a customer-facing deploy