Forward Deployed Engineer

Responsibilities

• Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live.
• Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams.
• Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities.
• Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from Canopy Connect’s platform.
• Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership.

About you

• 3-5 years of software engineering experience, preferably with our tech stack:
  • Node.js + Express
  • React + TailwindCSS + Next.js + React Aria
  • PostgreSQL
  • Design skills in Figma, Adobe XD, Photoshop or similar
  • Amazon Web Services
• Proven success managing large or strategic enterprise accounts with complex integration needs.
• Demonstrated ability to design and operationalize customer success processes in early-stage or scaling organizations.
• Strong technical acumen and ability to troubleshoot issues related to APIs, data integrations, and authentication workflows.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Experience collaborating closely with engineering and product teams to deliver customer-driven solutions.
• Understanding of UX principles, workflow optimization, and data security protocols

Please note that we are only accepting candidates who are authorized to work in the United States or Canada.

The expected base salary range for this position is: $125k - $150k depending on experience and skills. We may go above this range commensurate with experience.

Our Benefits

• Healthcare: We offer company-sponsored health, dental and vision insurance for employees and dependents.
• Equity: We are a team of owners and we provide our team with generous equity grants.
• Time to Recharge: We offer unlimited paid time off. Unplug, recharge, and come back refreshed.
• Remote Friendly: We are a fully distributed team. We all work remotely. We offer a $1,000 stipend to equip you with a home office that is comfortable and personalized to your needs.
• Friday Reimbursed Lunch: Order lunch on Fridays, and we'll cover it!
• 401K: We offer a 3.5% match.

Our Core Values

• Be Worthy of Trust | We are building critical infrastructure that processes sensitive data. We earn trust every day by being transparent, honest and clear to all stakeholders.
• Find a Way | We seize opportunities and iterate quickly. We refuse to get blocked. We are relentlessly optimistic about possibilities. Tenacious and creative, we find a way.
• Own It | We are owners of the prod