Forward Deployed Engineer - Agents(Remote)
About the role
About Level AI
Level AI is transforming how enterprises understand and engage with their customers. Our AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale. Leading enterprises use Level AI to automate routine interactions, coach agents in real time, and unlock insights from customer conversations across voice, chat, email, and messaging channels.
Backed by Battery Ventures, ENIAC, and leading AI operators from Amazon Alexa, Google, and Meta, we are building the future of customer experience powered by agentic AI and specialized language models (SLMs).
About the Role
As a Forward Deployed Engineer - Agents, you will lead the end-to-end implementation of AI Virtual Agents and CX automation workflows for customers. This is a highly technical, customer-facing role where you will translate business requirements into production-ready agent deployments that drive measurable impact — including containment, resolution speed, customer satisfaction, and operational efficiency.
You will partner with customers and internal teams to define success, execute builds, and influence the evolution of Level AI's agentic platform based on real-world needs.