(fluent German & English) Customer Support Consultant (remote, global)

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010. We deliver secure customer and technical support globally, supporting clients in 60 languages across diverse industries.

The Role

Join us as a Customer Support Consultant (30 hours/week) and thrive in a multicultural and multilingual environment while working from home.

Responsibilities

• Deliver outstanding customer support via emails, chats and calls
• Follow internal procedures and SOPs
• Collaborate with internal teams to ensure efficient issue resolution
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Requirements

• Fluency in German and English (C1 or higher), both spoken and written
• At least 6-12 months of experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8GB of RAM) with stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits

• Fixed schedule: Monday to Friday, 8 PM – 2 AM CET
• Fully remote work
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management focused on your growth
• Self-development opportunities