(Fluent English) Customer Support Consultant

About SupportYourApp

SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010. We deliver secure customer and technical support globally, supporting clients in 60 languages across diverse industries.

What You Will Do

• Deliver outstanding customer support via phone, emails and chats
• Escalate complex cases to the internal team
• Assist customers with inquiries
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

What You Need to Succeed

• Excellent English skills (at least C1 for both spoken and written)
• At least 1 year of experience in customer support
• Excellent writing and communication skills
• Ability to learn and follow precise procedures
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 45 Mbps download and 20 Mbps upload)

Nice to Have

• Experience with CRM systems

Benefits

• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time with internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements