(Fluent English) Customer Success Specialist (Brazil)

About the Role

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

What You Will Do

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.)
• Own and drive client renewals and contract extensions across your portfolio
• Identify and execute upsell and cross-sell opportunities to expand account value
• Take responsibility for retention metrics and proactively mitigate churn risks
• Maintain and manage revenue forecasts for your portfolio
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality
• Develop and conduct comprehensive client trainings to ensure high user adoption
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success
• Act as a commercial owner of assigned accounts, driving growth and long-term value
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs

What You Need to Succeed

• 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position
• Proven experience owning or contributing to client renewals and retention
• Hands-on experience with upselling / cross-selling within existing accounts
• Ability to forecast revenue and manage a portfolio from a commercial perspective
• Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products)
• Customer-oriented and responsible attitude
• Fluent English both written and spoken
• Excellent presentation and account management skills

Benefits and Perks

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Responsive management interested in your growth and long-lasting cooperation