(Fluent English) Cloud Support Engineer (Remotely)

What you will do:

• Deliver outstanding technical support via emails and phone calls
• Troubleshoot complex technical issues
• Provide technical support with networking, cloud products
• Escalate incidents clearly, including impact, timeline, and reproduction steps
• Ensure smooth troubleshooting for customer events, while working closely with internal teams

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• At least 1–2 years of proven experience in a Technical Support role
• Experience as Cloud Support Engineer
• Outstanding problem-solving abilities, and a customer-focused attitude

Will be a great plus:

• Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline
• AWS certificate

Benefits:

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements