(Fluent English) Cloud Support Engineer (remotely)

What you will do:

• Deliver outstanding technical support via emails and phone calls;
• Troubleshoot complex technical issues;
• Provide technical support with networking, cloud products;
• Escalate incidents clearly, including impact, timeline, and reproduction steps;
• Ensure smooth troubleshooting for customer events, while working closely with internal teams.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support role;
• Experience as Cloud Support Engineer;
• Outstanding problem-solving abilities, and a customer-focused attitude.

Will be a great plus:

• Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline;
• AWS certificate.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.