Fintech Program Manager

Accountabilities

• • Lead the design and implementation of technical integrations connecting fintech partners with banking platforms, APIs, file-based interfaces, and payment rails.
  • Develop integration architectures, data mappings, solution documentation, file specifications, validation standards, and partner-facing technical requirements.
  • Build and maintain standardized integration patterns, onboarding playbooks, technical specifications, checklists, and process documentation to make partner implementations faster and lower risk.
  • Own end-to-end technical onboarding for assigned partnerships, coordinating implementation plans, dependencies, testing, UAT, go-live readiness, and launch activities.
  • Coordinate connectivity, file-feed validation, funds-flow requirements, and payment-rail enablement across ACH, wire, RTP, and FedNow.
  • Partner with Fintech Operations, IT, Compliance, BSA, Risk, and other internal teams to resolve technical, operational, regulatory, and reconciliation requirements.
  • Support third-party risk management, due diligence, account structuring, and ongoing oversight activities for fintech partnerships.
  • Contribute technical and feasibility expertise to prospective partnership discussions, business cases, deal structuring, and pipeline development.
  • Serve as the ongoing relationship owner for assigned partnerships, conducting business reviews and identifying opportunities for integration improvements and expansion.
  • Represent the organization at selected industry conferences, partner meetings, site visits, and other business events, with approximately 15–25% travel as needed.
  • Support banking programs involving cannabis-related businesses, money services businesses, and other higher-risk industries, including enhanced due diligence and regulatory requirements.
  • Monitor evolving regulatory and industry developments affecting fintech, payments, cannabis banking, and other high-risk verticals, advising stakeholders on potential program implications.
  • Continuously improve integration standards, documentation, onboarding processes, and program practices based on implementation experience and emerging best practices.

  Requirements

  • Bachelor’s degree in business, finance, technology, or a related discipline, or an equivalent combination of education and professional experience.
  • 5+ years of experience in banking, fintech, payments, or financial services, particularly across implementation, solutions/integration, program management, or partnership functions.
  • Demonstrated experience designing or coordinating technical integrations involving APIs, file-based interfaces, data exchanges, or similar technologies.
  • Ability to lead technical discussions with partners and translate complex technology requirements into practical, partner-facing solutions.
  • Strong ability to quickly understand new technology environments, data flows, operational processes, and integration architectures.
  • Working knowledge of BSA/AML, KYC, third-party risk management, payments, and regulatory concepts relevant to banking partnerships.
  • Strong written and verbal communication skills, with the ability to explain technical, operational, and regulatory concepts to technical and non-technical audiences.
  • Proven program management, organizational, and prioritization skills, with the ability to manage multiple concurrent implementations and partnerships.
  • Self-motivated, analytical, collaborative, and comfortable taking ownership in a fast-moving environment.
  • Preferred experience with cannabis-related banking programs, money services businesses, or other high-risk industries requiring enhanced due diligence.
  • Familiarity with FinCEN's 2014 marijuana banking guidance, associated SAR requirements, and related compliance frameworks is preferred.
  • Experience with direct fintech integrations on banking or issuer-processor platforms, sponsor banking, Banking-as-a-Service, or payments is advantageous.
  • Experience developing standardized integration processes, file specifications, onboarding playbooks, or technical standards is preferred.
  • International banking, cross-border payments, international fintech, or Islamic banking experience is a plus.
  • Familiarity with data analysis and reporting tools used to monitor program performance is beneficial.
  • Ability to occasionally lift or move up to 10 lbs. and perform the physical activities associated with extended computer-based work.
  • Proficiency in English and the ability to participate effectively in written and verbal business communications.

  Benefits

  • Salary range of $100,000–$120,000, with final offers based on relevant qualifications and experience.
  • Employee Stock Ownership Plan and 401(k) plan.
  • Medical, dental, vision, telehealth, and life insurance coverage.
  • 12 weeks of paid parental and medical leave, with additional eligibility provisions.
  • Up to $5,000 in Family Care Reimbursement for eligible expenses such as childcare, elder care, student loan debt, pet expenses, and down payment assistance.
  • 13–23 days of PTO depending on tenure, with cash-out and carryover options.
  • 10 days of paid sick time.
  • 11 paid holidays.
  • 4 days of volunteer time.
  • 2 days of self-allowance time.
  • Tuition assistance.
  • Connected mobile work environment with flexibility to support different working needs.
  • Opportunities to participate in industry conferences, partner meetings, and professional networking activities.
  • Inclusive workplace focused on employee development, collaboration, and innovation.