Financial Systems Manager

How you'll make an impact

• Take full ownership of NetSuite administration: Manage workflows, configurations, user access, and the day-to-day ticket queue, becoming the go-to expert the Finance and Accounting teams actually want to call.
• Ramp up and expand into Coupa and Navan: Gradually scale your impact to own the administration and day-to-day ticket queues across all primary tools as you get up to speed; this role grows with you.
• Diagnose and resolve system issues end-to-end: Troubleshoot issues across the tech stack, from an AP clerk's procurement question to root cause analysis for system errors, ensuring proper documentation at every step.
• Execute finance system projects: Actively work on and help lead financial application updates, tool integrations, and process optimization projects to scale our ecosystem.
• Maintain rigorous change controls: Enforce internal documentation standards so every system modification and project deployment is traceable, auditable, and clean.
• Build trusted relationships across the business: Your stakeholders range from junior accountants to the Chief Accounting Officer, and you'll interact with all of them directly to deliver successful projects.
• Get involved in innovation: Help build and test AI agents within our financial systems stack to automate workflows.

What you'll need to be successful

Must-haves:

• Hands-on NetSuite administration experience: Deep familiarity with workflows, saved searches, system configurations, and a solid grip on the full admin toolkit.
• Eagerness to support a multi-system ecosystem: Motivation to quickly learn, own administrative tasks, and manage ticket queues for Coupa and Navan alongside NetSuite.
• Comfort working independently
• Project management and leadership mindset: Ability to help structure, execute, and lead system improvement projects from requirements to completion
• Strong controls discipline: You document changes, you understand why controls exist, and you treat your cross-platform ticket queue like a professional record
• Very good communication: A strong customer service orientation is core to how this team operates