Finance Operations Lead

About the Company

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.

Responsibilities

• Own customer billing operations from contract setup through invoice generation, delivery, tracking, and issue resolution
• Manage collections workflow and AR follow-up in partnership with account owners, while maintaining a professional customer experience
• Build and improve finance operating processes across expense management, vendor onboarding, approvals, purchasing controls, and payment operations
• Partner with Accounting to ensure transactions flow correctly into the books and month-end close
• Administer and optimize core tools such as Ramp, Brex, Expensify, billing systems, and related workflows
• Document SOPs, define handoffs, and create KPI dashboards for billing timeliness, collections, vendor turnaround, and process quality
• Identify and implement automation opportunities