Field Training Specialist - Commercial Laundry

The Opportunity:

The Field Training Specialist (Commercial Laundry) is responsible for providing expert technical support and hands-on training to customers and partners. This role ensures that users fully understand the features, operation, and maintenance of LG’s commercial laundry products. The ideal candidate will build strong customer relationships, deliver effective training sessions, and serve as a trusted technical resource and product expert in the field.

Qualifications:

• Service Training: Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs.
• Troubleshooting Support: Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment.
• Monitor Machine Performance: Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement.
• Field Testing Support: Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.

Education / Experience:

• Ability to clearly and effectively communicate complex technical information to both technical and non-technical audiences.
• Strong understanding of commercial laundry equipment and systems, including troubleshooting and basic repair techniques.
• Excellent interpersonal skills for building strong client relationships and resolving issues promptly and professionally.
• Quick thinking with the ability to analyze and solve complex problems under pressure.
• Illinois reside