Field Trainer Ops & Maintenance

Accountabilities:

• • Coach, mentor, and develop Market Trainers through observation, skill reinforcement, joint training sessions, and structured feedback.
  • Improve instructional quality, technical accuracy, and consistency by reinforcing training standards and curriculum intent across markets.
  • Serve as a technical and operational subject-matter resource, influencing teams and trainers without direct supervisory authority.
  • Partner with instructional design and field leadership to evaluate and improve training curricula, job aids, SOP-based materials, certifications, and hands-on learning resources.
  • Validate training content against actual field conditions, equipment performance, operational practices, and maintenance requirements.
  • Identify curriculum gaps, usability issues, and opportunities for improvement, translating field feedback into practical training enhancements.
  • Deliver hands-on operations and maintenance training when needed, supporting onboarding, retraining, performance interventions, and periods of operational transition.
  • Provide targeted support during new site openings in collaboration with Market Trainers and field leadership.
  • Reinforce safety practices, wash quality standards, preventive maintenance behaviors, SOPs, operational standards, and established best practices.
  • Support the rollout of new equipment, technologies, chemicals, and process updates through training and field engagement.
  • Participate in pilot programs and help translate lessons learned from field execution into scalable training solutions.
  • Build strong relationships with Market Trainers, field leadership, Operations, and Maintenance teams while contributing to measurable improvements in training consistency and operational performance.
  • Travel extensively to conduct market visits, trainer ride-alongs, coaching sessions, and continuous people-development activities.

  Requirements:

  • 3–5+ years of experience in car wash operations, maintenance, training, field support, or a closely related environment.
  • Strong hands-on knowledge of tunnel operations, equipment, safety requirements, maintenance practices, and wash quality standards.
  • Demonstrated experience coaching, mentoring, training, or developing trainers, frontline employees, or operational leaders.
  • Strong ability to influence, coach, and drive adoption without direct reporting authority.
  • Excellent communication, interpersonal, observation, and feedback skills, with the ability to adapt training to different audiences and field conditions.
  • Practical problem-solving mindset with the ability to identify operational gaps and translate them into actionable training or process improvements.
  • Ability to work collaboratively with instructional design, operations, maintenance, and field leadership teams.
  • Comfortable working in a highly mobile, hands-on field environment and managing multiple priorities independently.
  • Willingness and ability to travel approximately 60–80%, including multi-day market visits and trainer ride-alongs.
  • Flexible availability for early mornings, evenings, weekends, and holidays when business needs require.

  Benefits:

  • Base salary range of $80,000–$120,000, depending on qualifications, experience, and other applicable factors.
  • Highly visible role with the opportunity to influence training quality and operational performance across multiple markets.
  • Significant field exposure and hands-on involvement in new site openings, equipment launches, and operational improvement initiatives.
  • Opportunity to coach and develop other trainers while expanding your own leadership and technical expertise.
  • Collaborative environment focused on curiosity, accountability, respect, and continuous improvement.
  • Extensive opportunities to work cross-functionally with Operations, Maintenance, field leadership, and instructional design teams.
  • Travel-based role offering variety, market exposure, and direct impact on frontline performance.
  • Flexible working schedule aligned with operational and business requirements.