Field Technician

Join New Era Technology

Where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

New Era Technology offers:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays

Summary

The Field Technician role includes a combination of local field service and regional/national installation, supervision, and QA support. The Field Technician provides support for New Era Technology project teams by completing work in the field at customer sites and acting as installers and supervisors to sub-contractors. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Technician can work on multiple projects for a variety of clients and serves as the face of New Era Technology in the field.

Essential Functions

• Build and maintain trusted relationships with customers and stakeholders.
• Build alliances and partnerships with subcontractors.
• Improve customer satisfaction/NPS scores.
• Ensure that all assigned work is completed safely and to industry specifications.
• Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion.
• Keep the Project Managers apprised of job progress and/or problems on a regular basis.
• Provide after-hours or emergency service on an as needed basis.
• Complete surveys and quality audits as needed.
• Adhere to existing company policies, standards and controls, including utilizing App-based tools.
• The majority of work is performed at customer locations.
• Installation of cabling infrastructure includes but not limited to: Single/Multi mode fiber 50/62.5, Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications, 18/2 twisted pair cabling, Floor mount/wall mount racks/cabinets, Proper grounding applications
• Installation, troubleshooting, and servicing of the following areas: POS, CCTV, video monitoring, security systems, computer, and low voltage cabling equipment.
• Installation of a variety of equipment in furniture, cabinets and closets.
• Installation of high-speed circuits, routers, switches, and modems.
• Installation of Cisco and Adtran high speed circuits, routers, and switches.