Skydio
Field Support Representative (Southwest, Remote)
supportfull-timeUS Remote
SALARY
Not listed
WORK TYPE
hybrid
JOB TYPE
full-time
INDUSTRY
ai
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About the role
About the Role
As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices, deep feature diagnostics to Skydio commercial, state & local government and educational customers.
You'll combine your relevant UAS experience with hands-on Skydio product knowledge to provide best-in-class onsite and remote technical and logistics support, help keep Skydio customers' pilots flying, and keep our engineering and marketing teams plugged into the customer experience.
Responsibilities
- Work remotely and at customer sites with Skydio hardware and software products
- Perform device firmware troubleshooting, mission usage and configuration optimization
- Conduct 1st and 3rd party cloud network optimization and issue diagnostics
- Utilize log analysis tools, customer incident tickets and internal documentation
- Determine root cause of flight and skill issues (e.g., media streaming, 3D scan)
- Provide mitigation recommendations to customers
- Collaborate with product and engineering teams on customer experience insights
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