Field Services Enablement Specialist, Technical Consulting

The impact you will have

• Serve as the primary subject matter expert for Ridgeline's technical implementation methodology, including API integrations, ETL workflows, data migrations, and system-to-system connectivity
• Partner closely with Product Management to translate new product capabilities and customer feedback into scalable implementation standards and best practices
• Define, document, and continuously improve standardized implementation methodologies for technical integration workstreams across customer engagements
• Build and maintain a delivery assurance framework that ensures partner-led implementations consistently meet Ridgeline's quality standards
• Enable and support third-party consulting partners through onboarding, training, office hours, documentation, and structured shadowing opportunities
• Develop and own technical learning paths and curriculum for Ridgeline Academy, preparing internal consultants and partner consultants to independently lead customer implementations
• Provide strategic guidance for complex customer implementations, helping implementation teams navigate challenging integration architectures and technical design decisions
• Collaborate with consulting teams, sales teams, and implementation partners to design scalable integration solutions for sophisticated investment management organizations
• Identify implementation inefficiencies, drive process improvements, and lead change management efforts that improve consistency and scalability across the services organization
• Capture feedback from customer implementations and partner engagements to influence product enhancements, implementation tooling, and delivery methodologies
• Build scalable partner enablement frameworks that reduce partner ramp time and support an expanding ecosystem of implementation partners
• Foster a collaborative environment by openly sharing knowledge, mentoring