Field Service Trainee

Accountabilities:

• • Accompany experienced service engineers during pre-installation activities, equipment demonstrations, troubleshooting, maintenance, and other field service assignments.
  • Support the installation, troubleshooting, and planned maintenance of single-use and chromatography equipment used by biopharmaceutical customers.
  • Progress toward independently attending customer service calls, or work alongside trained engineers as required, while meeting established service quality standards.
  • Develop practical knowledge of equipment such as upstream bioreactors and downstream liquid chromatography systems.
  • Support service documentation, reporting, escalation, travel coordination, and other operational processes.
  • Interact professionally with customers and internal teams to support effective service delivery and customer satisfaction.
  • Learn and follow established processes for service reporting, escalations, revenue forecasting, and field activities.
  • Contribute actively to the service team while developing technical expertise and independent troubleshooting capabilities.
  • Travel within Ahmedabad and to other locations as required to support customer service activities.

  Requirements:

  • Bachelor’s degree or diploma in Biotechnology, Instrumentation, Electrical, Mechanical, Electronics, or Electrical & Telecommunications Engineering.
  • Fresh graduates and recently qualified candidates are encouraged to apply.
  • Demonstrated ability to learn quickly and progressively work with greater independence.
  • Basic knowledge of tools and equipment used for technical service, maintenance, and repairs.
  • Interest in learning how to troubleshoot bioprocessing equipment, including upstream bioreactors and downstream liquid chromatography systems.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with internal colleagues and external customers.
  • Fluency in English, both written and spoken.
  • Willingness and ability to travel as required for customer visits and field service assignments.
  • Adaptability and willingness to learn established processes for reporting, escalation, travel, and operational coordination.
  • Collaborative mindset and ability to work effectively as part of a technical service team.
  • Proactive attitude, curiosity, and strong motivation to build a career in life sciences equipment service.

  Benefits:

  • Full-time opportunity based in Ahmedabad, Gujarat, India.
  • Remote customer-facing work arrangement, with flexibility to work from home for eligible activities.
  • Hands-on training and mentorship alongside experienced service engineers.
  • Exposure to advanced life sciences and biopharmaceutical equipment and technologies.
  • Opportunities to develop technical expertise in installation, maintenance, troubleshooting, and customer service.
  • Regular interaction with customers and internal technical teams, providing valuable professional and industry exposure.
  • Opportunity to build a long-term career in the life sciences and biotechnology equipment sector.
  • Continuous learning environment with opportunities to expand technical and operational skills.
  • Travel opportunities associated with customer service activities.