Field Service Technician Senior - Automotive

Accountabilities

• • Provide on-site technical support to customer locations and service centers across the United States and Canada, diagnosing and repairing vehicles and delivering technician training.
  • Provide remote technical and customer support through phone and email, including warranty case assistance, remote vehicle diagnostics, and troubleshooting.
  • Investigate and resolve complex technical issues, escalated service concerns, and challenging vehicle diagnostic problems.
  • Support engineering initiatives by gathering vehicle and product information, collecting images, reviewing new products, and collecting emissions-related data.
  • Collaborate with engineering, technical publications, and marketing teams to create and review installation manuals, service documentation, technical materials, and marketing content.
  • Communicate professionally with customers and service technicians to understand issues, explain solutions, and ensure effective resolution.
  • Coordinate pre-trip activities, including scheduling travel, organizing customer visits, and preparing for on-site assignments.
  • Complete post-trip activities, including detailed service reports, documentation, and expense reports.
  • Provide guidance, coaching, and technical support to junior technicians and contribute to their professional development.
  • Represent the organization professionally in customer and service environments while maintaining strong standards of communication and technical service.
  • Stay current with relevant automotive technologies, diagnostic practices, products, and service procedures.
  • Work independently while effectively coordinating with internal technical and business teams.

  Requirements

  • High school diploma or equivalent is required; an associate degree in automotive technology, engineering, or a related field is an advantage.
  • At least 10 years of automotive mechanic or technician experience, or an associate degree combined with at least 4 years of relevant automotive technician or mechanic experience.
  • Demonstrated experience delivering classroom instruction, technical presentations, and hands-on training.
  • Experience working with liquid propane gas (LPG) and/or compressed or liquefied natural gas (CNG/LNG).
  • Strong ability to diagnose, troubleshoot, and repair OBD-II engine and drivability concerns.
  • Proficiency using OBD diagnostic scan tools and interpreting diagnostic information.
  • Ability to read and follow electrical schematics and apply structured troubleshooting techniques.
  • Strong verbal and written communication skills, with the ability to explain technical information clearly to customers and technicians.
  • Demonstrated ability to present technical data and provide effective instruction in a training environment.
  • Proficiency with Microsoft Office and general computer applications.
  • Strong customer-service mindset, professionalism, organization, and independent problem-solving abilities.
  • Valid and acceptable motor vehicle record.
  • Willingness and ability to travel extensively throughout the Southeast United States, with up to 75% travel required.
  • Flexibility to work overtime, including weekends, when business needs require.
  • Ability to work effectively in a remote environment while maintaining reliable communication and documentation practices.

  Benefits

  • Remote position serving the Southeast region of the United States.
  • Full-time employment with opportunities to work on complex automotive technology and service challenges.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • Short-term and long-term disability coverage.
  • 401(k) retirement savings plan.
  • Tuition reimbursement.
  • Earned sick time.
  • Paid vacation.
  • Paid holidays.
  • Opportunities to develop technical expertise, support engineering initiatives, and mentor other technicians.
  • Collaborative environment combining automotive technology, engineering, testing, and customer support.