Field Service Technician

<div class="content-intro"><p><strong><span data-contrast="auto">About Us!</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>

<p><span data-teams="true">Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.</span></p></div><p><strong>About the Role</strong></p>

<p><span class="TextRun SCXW5239135 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW5239135 BCX0">The Installation Technician is a </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW5239135 BCX0">hands</span><span class="NormalTextRun SCXW5239135 BCX0"> </span><span class="NormalTextRun SCXW5239135 BCX0">on, customer</span><span class="NormalTextRun SCXW5239135 BCX0"> </span><span class="NormalTextRun SCXW5239135 BCX0">facing role responsible for the installation, configuration, and verification of Raptor Technologies’ Bluetooth beacon and gateway solutions at customer sites across the country. This position is 100% travel and plays a critical part in ensuring successful deployment of our safety technology by delivering high-quality installations, </span><span class="NormalTextRun SCXW5239135 BCX0">accurate</span><span class="NormalTextRun SCXW5239135 BCX0"> documentation, and dependable technical support onsite.</span><span class="NormalTextRun SCXW5239135 BCX0"> </span></span><span class="TextRun SCXW5239135 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW5239135 BCX0">This is a </span><span class="NormalTextRun SCXW5239135 BCX0">temporary, full-time assignment </span><span class="NormalTextRun SCXW5239135 BCX0">anticipated</span><span class="NormalTextRun SCXW5239135 BCX0"> to last from mid-August through mid-December</span><span class="NormalTextRun SCXW5239135 BCX0">, supporting a high volume of customer installations during the peak implementation season. The Installation Technician </span><span class="NormalTextRun SCXW5239135 BCX0">is responsible for</span><span class="NormalTextRun SCXW5239135 BCX0"> installing, configuring, testing, and validating hardware and software solutions while ensuring each deployment is completed safely, efficiently, and to company standards.</span></span><span class="EOP Selected SCXW5239135 BCX0" data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>

<p><strong>Responsibilities </strong></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Travel 100% of the time to customer locations across assigned regions (air and/or road travel </span><span data-ccp-parastyle="List Bullet">required</span><span data-ccp-parastyle="List Bullet">).</span></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>

</ul>

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<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure </span><span data-ccp-parastyle="List Bullet">optimal</span><span data-ccp-parastyle="List Bullet"> performance.</span></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>

</ul>

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<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation.</span></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions.</span></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements.</span></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Troubleshoot basic hardware issues and verify beacon</span><span data-ccp-parastyle="List Bullet"> and gateway functionality after installation.</span></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>

</ul>

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<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Communicate effectively with customers, onsite contacts, and internal teams </span><span data-ccp-parastyle="List Bullet">regarding</span><span data-ccp-parastyle="List Bullet"> project progress and any issues </span><span data-ccp-parastyle="List Bullet">encountered</span><span data-ccp-parastyle="List Bullet">.</span></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Test, </span><span data-ccp-parastyle="List Bullet">validate</span><span data-ccp-parastyle="List Bullet">, and verify installed hardware, software, and system functionality to ensure </span><span data-ccp-parastyle="List Bullet">optimal</span><span data-ccp-parastyle="List Bullet"> performance, reliability, and compliance with installation standards before project completion.</span></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":240,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>

</ul>

<p><span data-ccp-props="{"201341983":0,"335559685":0,"335559731":0,"335559739":200,"335559740":240,"335559991":360,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span><strong>Qualifications</strong></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ability and willingness to travel 100%, including occasional short-notice trips.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li>

</ul>

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