Field Service Technician – Dover, DE

About Vivint Smart Home

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Named one of Forbes World's 50 Most Innovative Companies.

The Role

As a Field Service Technician/Professional, you will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Technical expertise meets sales opportunity in this position.

Day-to-Day Responsibilities

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site
• Customer Education: Training homeowners on how to use their new system to protect their families
• Growth: Benefiting from consistent coaching and leadership training to move up within our national organization

What We're Looking For

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers
• Drive to succeed, desire to grow your career, and people skills to connect

Why Join Vivint

• Compensation: Competitive hourly base pay plus uncapped commission and performance incentives
• Training: Comprehensive paid training including virtual and on-the-job training, ongoing coaching and support
• Work Flexibility: Take-home company vehicle and gas card. Pay for drive time to and from appointments. Clock in from your driveway
• Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays)
• Equipment & Tools: All tools, cell phone, tablet, and paid licensing provided
• Benefits: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, Employee Stock Purchase Program, employee pricing on Smart Home equipment
• Incentives: Opportunity to earn a yearly company-paid incentive trip plus one guest