Field Operations Trainer

Job Summary

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous vehicle and mobility services across the nation. As our fleets continue to grow both in numbers and technological capability, we are looking for a Field Operations Trainer to deliver hands-on, in-vehicle training to our Autonomous Vehicle Operators and Test Drivers at sites across the country. This role will report directly to our Field Operations Training Manager and will spend the vast majority of the time on the road, embedded with site operations teams during launches and ongoing support visits.

Essential Responsibilities

• Become an expert at operating May vehicles — know how they work and how to drive them safely — while occasionally driving research vehicles for training purposes.
• Deliver standardized Autonomous Vehicle Operator training programs at site operations across the country, including classroom instruction and behind-the-wheel sessions.
• Conduct on-route ride-alongs, evaluations, and safety check-offs to certify new operators before they begin revenue service.
• Provide one-on-one coaching, feedback, and refresher training to reinforce safe operating procedures and customer service best practices for riders.
• Travel to new launch sites and existing site operations to support operator training, typically in 2-3 week deployments.
• Document trainee progress, certification results, and field observations and report back to the Field Operations Training Manager.
• Follow standardized training procedures and materials consistently across sites; flag improvement ideas to the Training Manager rather than altering programs in the field.

Skills and Abilities

Success in this role typically requires the following competencies:

• Flexibility and adaptability, able to maintain focus on the day's training goals despite changing site conditions, weather, and schedules.
• Comfort navigating and learning new environments and operational procedures quickly.