Field Operations Manager

Accountabilities:

• • Lead, coach, and develop a team of 5–10 Partnership Engagement Administrators, setting clear expectations and supporting performance, professional development, and team morale.
  • Establish and execute territory growth strategies focused on partnership development, event opportunities, lead generation, student recruitment, and account expansion.
  • Monitor key performance indicators including partnership exposures, leads, new business development, partnership growth, and student generation, using insights to improve results.
  • Conduct regular group and one-on-one training, serving as a subject matter expert and strengthening team capabilities in advising, partnership engagement, and enrollment activities.
  • Analyze territory trends on a monthly, quarterly, and annual basis and translate findings into actionable coaching, performance plans, and growth initiatives.
  • Identify high-value prospects within assigned regions and develop partnership strategies that generate sustainable business and student enrollment opportunities.
  • Participate in recruiting, interviewing, onboarding, and developing new team members using established processes and selection models.
  • Provide coverage and operational support for territories affected by staffing transitions to maintain business continuity and performance.
  • Represent the institution at national, regional, and state conferences and other relevant events as needed.
  • Partner cross-functionally with Admissions, Registration, Marketing, Training and Development, and other teams to improve enrollment processes and the overall student experience.
  • Ensure team activities comply with institutional policies, applicable federal and state regulations, and accreditation standards.
  • Lead continuous improvement initiatives, promote accountability and collaboration, and act as a trusted ambassador for students and the organization.

  Requirements:

  • Bachelor’s degree required; a master’s degree in management, leadership, higher education, training, or a related field is preferred.
  • 3–5 years of demonstrated experience managing a large geographic territory of outside development or partnership professionals, preferably within higher education.
  • Proven experience leading teams, projects, or personnel toward measurable and successful outcomes.
  • Strong knowledge of K–12 structures, schedules, and key partnership or engagement opportunities.
  • Demonstrated ability to use technology and business systems, particularly Microsoft Excel, PowerPoint, CRM platforms, Planner, Zoom, and Anthology.
  • Strong analytical, organizational, communication, and time-management skills, with exceptional attention to detail.
  • Ability to work independently with limited supervision while collaborating effectively across departments and within a virtual environment.
  • Self-motivated, adaptable, and comfortable operating under pressure, managing tight deadlines, and responding creatively to complex, time-sensitive challenges.
  • A process-improvement mindset with demonstrated success implementing strategic initiatives and driving organizational change.
  • Strong commitment to student satisfaction, anticipating student needs, and supporting positive educational outcomes.
  • Collaborative leadership style with the ability to build trust, maintain morale, provide constructive coaching, and drive accountability.
  • Commitment to an inclusive, mission-driven environment and to improving the people and communities served through education and civic engagement.
  • Willingness and ability to travel as needed, up to approximately 50% of the time.
  • For remote work, reliable internet connectivity is required, with minimum speeds of approximately 50 Mbps download and 5 Mbps upload.
  • Candidates must be authorized to work in the United States. The position does not provide visa sponsorship or immigration support.
  • Candidates residing in Alaska, Washington, D.C., Massachusetts, South Dakota, or Alabama are not eligible for consideration at this time.

  Benefits:

  • Starting salary of $105,000, with offers varying based on education, experience, and expertise.
  • Eligibility for an annual bonus as a full-time employee.
  • Medical, dental, and vision insurance.
  • HSA and FSA options.
  • 401(k) plan with employer matching.
  • Generous paid time off.
  • Paid parental leave and paid volunteer time.
  • Tuition reimbursement and tuition reduction programs.
  • Employer-paid life and AD&D insurance.
  • Short-term and long-term disability coverage.
  • Wellness and Employee Assistance Program (EAP) services.
  • Employee recognition and awards programs.
  • Virtual-first work environment with opportunities for remote collaboration.
  • Mission-driven, inclusive culture focused on student success, diversity, belonging, and professional growth.