Field Customer/Tech Training Instructor

Company Overview

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Field Customer/Tech Training Instructor

is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub!

What you’ll do:

• Deliver a quality learning experience based on guidelines for the position
• Consistent and positive client/associate learner interactions.
• Provide workflow-oriented learning and solutions
• Provides consultative learning on advanced topics and makes recommendations on best practices
• Collaborate with Learning Development for quality curriculum on new releases you are teaching
• Ability to conduct and execute learning needs recommendations for clients and associates
• Continual Personal and Professional Development through delivery technique courses and client interactions/visits
• Able to flex to the audience based on the solution you are teaching
• Facilitates delivery and implementation of technology-based training for all levels
• Primary focus is Learning Delivery
• Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity
• Understand Dealership Roles
• Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization
• Able to be on your feet for a work day while onsite with clients.

What you should have:

Qualifications:

• 2+ years software training experience
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills
• Ability to travel 50% - 75% of the time - one week training on site/one week training remotely

Preferred Qualifications:

• Dealership experience preferred – Marine, RV or Powersports
• Bachelor’s degree or equivalent experience preferred
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)
• Ability to consult and collaborate cross-functionally with other departments