Feed Implementation Supervisor

About the role:

We are seeking an exceptional Feed Implementation Supervisor to join our Feeds Integrations team. This role will report to the Feed Integrations Manager. In this role, you'll be responsible for overseeing and improving the Feed Integrations team as it establishes data feeds for eligibility and claims data with Garner's integration partners. This team is foundational to the Garner healthcare platform, and this role plays a crucial part in our continued growth and success.

This position blends technical acumen with cross-functional collaboration and team leadership. You'll serve as a key point of contact for internal and external partners, including health insurance carriers, TPAs, and benefits administrators, while also working closely with internal teams to identify opportunities for automation and efficiency gains. This is a mission-critical role managing the team that oversees the data infrastructure that directly impacts our client success and our product performance.

What you will do:

• Lead the team that is responsible for implementing new eligibility and claims data integration feeds
• Oversee in-depth data analysis and error reporting to validate new feed performance and troubleshoot errors
• Assist the team with collaboration with external feed providers as they gather technical requirements, map files, test integrations, and resolve issues for new clients
• Lead the continuous improvement of internal tools, documentation, and processes for the feed implementation efforts

The ideal candidate has:

• A track record of leading efforts before, both project leadership and people leadership
• 3 - 7 years of experience with healthcare data, including eligibility and claims file formats (e.g., EDI 834, 837, custom flat files)
• Familiarity with data integration protocols such as SFTP, encryption standards, and file transformation/mapping
• Strong communication skills with experience working cross-functionally alongside external partners
• A proactive, collaborative approach and a willingness to get hands-on with complex work
• Passion for transforming healthcare and improving outcomes for members and clients
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback