Evening Benefits Associate

Accountabilities:

• • Respond to incoming member calls and emails, providing clear and accurate information about benefits, costs, coverage, and provider options.
  • Help members compare and understand benefit choices during open enrollment, life events, and coverage changes.
  • Investigate and resolve benefit-related questions and issues by researching plan details and identifying appropriate solutions.
  • Make outbound calls when additional research or follow-up is required, ensuring members receive timely updates and resolutions.
  • Maintain accurate documentation of member interactions, research, and case outcomes using internal systems.
  • Develop and maintain knowledge of commercial health plans, Medicare coordination of benefits, and group health plan structures.
  • Deliver a consistently empathetic, professional, and service-focused member experience.
  • Manage multiple inquiries and priorities while maintaining accuracy, confidentiality, and attention to detail.
  • Use digital tools and internal systems to research information, document interactions, and support efficient case resolution.

  Requirements:

  • At least 1 year of experience in customer service, benefits, healthcare, insurance, or a related people-focused environment.
  • Strong verbal and written communication skills, with the ability to listen actively, demonstrate empathy, and explain complex information clearly.
  • Strong organizational and time-management skills, with the ability to manage multiple inquiries and priorities simultaneously.
  • Excellent attention to detail and the ability to accurately research, document, and communicate benefits information.
  • Comfortable working with Microsoft Word, Excel, and other computer-based systems.
  • Ability to learn and apply knowledge of healthcare benefits, insurance plans, benefits administration, and coordination of coverage.
  • Strong problem-solving and critical-thinking abilities, particularly when handling member concerns or unfamiliar situations.
  • Ability to maintain confidentiality when working with sensitive personal and healthcare-related information.
  • Adaptability, professionalism, and a genuine interest in helping others navigate complex healthcare decisions.
  • Comfortable working independently in a fully remote environment and maintaining a focused, productive home office.

  Benefits:

  • Fully remote work-from-home opportunity.
  • Starting pay of $17.00 per hour.
  • Comprehensive medical, dental, and vision benefits.
  • Tuition assistance and opportunities for continued learning.
  • 401(k) retirement plan with company match.
  • Paid time off and paid holidays.
  • Comprehensive onboarding, training, and ongoing professional development.
  • Access to mentorship and opportunities for career growth.
  • Necessary work equipment provided to support successful remote performance.
  • A collaborative, purpose-driven environment focused on empathy, service, and helping people navigate healthcare.