Especialista de Produtos, Cobrança

Accountabilities:

• • Define and execute the product strategy for collections solutions serving business customers, aligning customer needs with financial and operational objectives.
  • Map the complete delinquency journey, from preventive collections through negotiation, agreement, payment, and debt regularization.
  • Identify opportunities to improve collection channels, customer communications, negotiation strategies, payment methods, and overall recovery experiences.
  • Own and prioritize the product backlog based on customer impact, financial results, operational efficiency, technical feasibility, and strategic priorities.
  • Define product hypotheses, success metrics, and experiment plans, monitoring results from tests, launches, and continuous improvements.
  • Use data and performance indicators to identify opportunities, diagnose complex problems, and support product decisions.
  • Coordinate with multidisciplinary teams and multiple stakeholders, ensuring clear alignment on priorities, expected outcomes, dependencies, and next steps.
  • Apply agile product practices, including discovery, roadmap management, prioritization, and iterative delivery.
  • Support project management activities, including planning, timeline tracking, risk and dependency management, and stakeholder communication.

  Requirements:

  • Proven experience managing or evolving digital products, preferably within collections, credit, financial services, payments, or related environments.
  • Strong understanding of delinquency journeys, debt negotiation, collections strategies, and credit recovery processes.
  • Ability to work with data, business indicators, performance analyses, and product metrics to make informed decisions.
  • Experience with agile methodologies, product discovery, backlog prioritization, and roadmap management.
  • Familiarity with product management and data analysis tools.
  • Strong analytical and strategic thinking, with the ability to translate complex information into practical product decisions.
  • Excellent communication and stakeholder management skills, with confidence working across multidisciplinary teams and competing priorities.
  • Experience or working knowledge of project management, including planning, schedules, risks, dependencies, and stakeholder communication.
  • Courses or certifications in product management, project management, or agile methodologies are considered a plus.

  Benefits:

  • Full-time, on-site work in São Paulo, Brazil.
  • Medical and dental insurance.
  • Life insurance.
  • Wellhub access for health and well-being.
  • Employee support program offering legal, social, psychological, and financial assistance.
  • Flexible benefits card covering meal/food and mobility or remote-work allowances, according to employment arrangements.
  • Extended maternity leave of 6 months.
  • Extended paternity leave of 20 days.
  • Pregnancy and parental support program, including assistance during pregnancy and return to work.
  • Childcare assistance for eligible employees.
  • Participation in the company's results through a PPR program.
  • Opportunities to work in a multidisciplinary, collaborative, and technology-driven environment.