Escrow PMI Specialist II

Accountabilities:

• • Ensure loans carrying mortgage insurance are serviced in accordance with applicable investor guidelines and that required documentation and information are accurately maintained in servicing systems.
  • Process monthly mortgage insurance premium payments and disbursements, ensuring payments are accurate and made within required timelines.
  • Perform daily, weekly, and monthly reviews of loan data to identify and correct discrepancies or missing information.
  • Reconcile mortgage insurance payments processed across the servicing portfolio and investigate exceptions as needed.
  • Review newly boarded loans to validate mortgage insurance information, system setup, and related documentation.
  • Create and process exception reports to identify issues and ensure timely resolution and payment activity.
  • Review monthly mortgage insurance termination reports and ensure PMI is removed from qualifying loans according to established requirements.
  • Process borrower requests for mortgage insurance termination and validate eligibility based on applicable guidelines and loan documentation.
  • Review loan documents to confirm mortgage insurance coverage, termination dates, and other relevant dates and requirements.
  • Process mortgage insurance reinstatements and complete loan-level open tasks in accordance with established procedures.
  • Identify instances where mortgage insurance may have been removed prematurely and take appropriate corrective action.
  • Maintain mortgage insurance rescission and cancellation documentation while collaborating with internal and external stakeholders to mitigate operational and financial risk.
  • Validate mortgage insurance data during incoming and outgoing servicing transfers, including reviewing closing documents and validation reports.
  • Support weekly validation activities to ensure all mortgage insurance lines are correctly established and maintained in the system of record.
  • Assist leadership with training initiatives and contribute ideas that improve processes, controls, and operational efficiency.
  • Perform additional responsibilities as required to support the servicing function and team objectives.

  Requirements:

  • High school diploma or equivalent required.
  • 2–3 years of experience in mortgage loan servicing or lending; experience in mortgage insurance, escrow, accounts payable, accounting, or a closely related function may also be considered.
  • Strong understanding of applicable payment and due-date requirements, including delinquent dates and dates affecting discounts or penalties.
  • Working knowledge of investor guidelines and mortgage servicing systems.
  • Strong attention to detail with the ability to accurately manage large volumes of loan and financial information.
  • Ability to quickly understand new concepts, exercise sound judgment, investigate discrepancies, and resolve issues effectively.
  • Strong organizational and time-management skills, with the ability to prioritize competing responsibilities and meet strict deadlines.
  • Comfortable working independently with minimal supervision while contributing effectively within a collaborative team environment.
  • Ability to communicate clearly and professionally through written communication, telephone interactions, and in-person or virtual collaboration.
  • Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Ability to maintain strict confidentiality when handling sensitive customer, loan, and financial information.
  • Comfortable working in a high-volume, time-sensitive operational environment, including occasional early, late, weekend, or overtime hours when business needs require.

  Benefits:

  • Hourly compensation range of $17.88–$26.73, with actual compensation determined by qualifications, skills, experience, and other applicable factors.
  • Optional medical, dental, vision, life, and disability insurance.
  • Paid holidays, vacation, and sick leave.
  • 401(k) plan with employer matching.
  • Employee stock purchase plan.
  • Mental health and wellness resources, including free Calm memberships.
  • Employee recognition programs celebrating achievements and milestones.
  • Discounts on gym memberships, pet insurance, and employee purchasing programs.
  • Tuition reimbursement to support continued education and professional development.
  • Remote work flexibility with company-provided equipment.
  • Remote employees are expected to have a quiet, private workspace and high-speed internet with minimum speeds of 25 Mbps download and 10 Mbps upload.
  • Opportunities to contribute to process improvement, professional development, and meaningful work supporting homeowners and the broader mortgage servicing ecosystem.