Epic Certified Analyst -Epic Clinical Documentation or Ambulatory Analyst

Roles and Responsibilities

• Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
  • Collecting, accurately documenting and resolving client trouble tickets and requests
  • Participating in after hours on-call rotation
• Leads application build for their areas regarding Epic Upgrades. This includes:
  • Nova Note Review
  • Nova Note Build
  • Unit testing, application testing and integrated testing
  • Supporting the go live in a command center setting
• Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
• Mentors junior analysts on Epic build
• Builds strong relationships both with the client and their peers
• Other duties as assigned

Required Skills and Abilities

• Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
• Ability to troubleshoot tickets, manage projects, and critically think
• Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
• Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
• Ability to organize daily tasks, analyze data and make decisions based on the data

Education and Experience

• Active Epic Inpatient (ClinDoc) certification
• Additional Epic Certifications are a plus
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 2 years of healthcare experience

Work Location and Travel Requirements

• This position is 100% remote