Enterprise Support Engineer

What's the job to be done?

• You will advise and handle support requests from enterprise customers on the PlanetScale platform.
• You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
• You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
• You will be part of an on call rotation for high priority issues.

These attributes best describe you

• You are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own.
• You have excellent debugging and troubleshooting skills; with a mix of enough experience.