Planetscale
Enterprise Support Engineer
supportfull-timeRemote - NA, APAC, EMEA
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
✦ AutoApply Sick of applying? We apply to roles like this for you, up to 20 a month.
Learn more
About the role
What's the job to be done?
- You will advise and handle support requests from enterprise customers on the PlanetScale platform.
- You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
- You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
- You will be part of an on call rotation for high priority issues.
These attributes best describe you
- You are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own.
- You have excellent debugging and troubleshooting skills; with a mix of enough experience.
✦ Sick of applying to 40 jobs a month?
I rewrite your resume for ATS by hand first. Once you sign off on it, AutoApply applies to up to 20 roles like this a month, cover letter in your own voice each time. From $14.99/mo, cancel anytime.
Get AutoApply