Enterprise Solutions Associate

About the Company Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. Our platform automates intra-facility transport workflows such as lab samples, medications, supplies, pharmacy runs, dietary deliveries, and more, enabling hospitals to streamline operations and reallocate staff to higher-value tasks. We partner with major health systems nationwide and are growing quickly. We’re looking for a strong healthcare-oriented leader to drive enterprise deployments, adoption, and expansion. Role Overview The Enterprise Solutions Associate supports the full customer lifecycle—from pre-sales assessment through deployment, training, adoption, and post-sales expansion. This is a cross-functional role ideal for someone with experience in operations, technology implementation, field support, or workflow design, who is excited to work directly with hospitals and cutting-edge robotics. You will help deliver successful deployments, train hospital staff, analyze utilization, and assist in identifying new opportunities for workflow automation.

Pre-Sales & Solution Support

• Assist in gathering customer requirements, workflow details, and site information.
• Support solution architects in preparing diagrams, assessments, and configuration plans.
• Participate in customer discovery calls and pre-deployment planning sessions.

Implementation & Deployment

• Support project managers in executing deployment plans and tracking progress.
• Assist with on-site robot setup, route mapping, testing, and configuration.
• Prepare documentation, schedules, and resource plans for go-live activities.
• Help coordinate cross-functional work between Engineering, Field Ops, and Customer teams.

Training & Adoption

• Deliver or support training sessions for hospital staff across labs, pharmacy, and support services.
• Help create training materials, job aids, and workflow guides.
• Monitor early usage, gather feedback, and help customers reach stable adoption.

Post-Sales Support & Expansion

• Track utilization metrics, delivery volumes, and customer feedback.
• Identify opportunities for workflow optimization or new use cases.
• Assist senior team members in preparing expansion proposals and recommendations.
• Maintain strong working relationships with customer champions and departments.

Internal Coordination

• Document best practices, lessons learned, and customer requirements.
• Provide field feedback to Product and Engineering teams.
• Support the creation of deployment playbooks, checklists, and internal processes.

Qualifications

• 1–3 years of experience in operations, technology support, field services, or solution delivery.
• Strong communication skills and comfort working directly with customer stakeholders.
• Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently.
• Willingness to travel to customer sites (20–40%).

Preferred

• Experience with hardware/software deployments, mobile devices, or automation technology.
• Previous exposure to logistics workflows, hospital support services, or clinical project work.
• Experience delivering training or supporting end-users in a healthcare environment.
• Located in state of Florida

Success Metrics

• Timely and accurate support for deployments and go-live activities.
• Strong training delivery and early adoption outcomes.
• Reliable documentation, tracking, and communication across projects.
• Positive customer interactions and strong feedback.
• Contribution to process improvements and deployment best practices.