Enterprise Solution Consultant – Partner Solutions

What You’ll Do

• Serve as a technical advisor for strategic partner-led sales opportunities.
• Lead discovery, demos, presentations, and technical workshops.
• Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS architecture.
• Support solution validation, proof-of-concepts, and implementation planning.
• Train and enable partners on Five9 products, features, best practices, and solution patterns.
• Create partner-facing enablement materials, demo flows, and technical guidance.
• Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services.
• Collaborate across Five9 teams to improve partner readiness and deal execution.

What You’ll Bring

• Strong customer and partner presence.
• Ability to explain complex technical concepts clearly to technical and non-technical audiences.
• Experience with solution consulting, technical sales, implementation, architecture, or partner enablement.
• Familiarity with contact center, telephony, CRM, cloud, AI, or integration technologies.
• Confidence delivering demos, presentations, training, and workshops.
• Strong collaboration, organization, and follow-through.
• Curiosity, ownership, and a practical builder mindset.
• Willingness to travel for partner, customer, and Five9 events.

Helpful Background

• Five9, CCaaS, telecom, or contact center experience.
• Salesforce administration or CRM integration experience.
• Google Cloud, AI, automation, or conversational AI exposure.
• Zendesk or ServiceNow experience.
• Implementation, configuration, or hands-on technical delivery experience.
• BA/BS degree or equivalent work experience.