Enterprise Solution Consultant - DACH

Key Responsibilities

• Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching
• Effectively communicate plans, progress, and status to both internal and customer organizations
• Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies.
• Articulate the value of Five9’ through presentations, demonstrations, and open discussion with customers.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials in-line with specific sales and/or services opportunity requirements.
• Responsible for transitioning the customer to the services team for implementation.
• Design end-to-end cloud contact centre solutions that integrate omnichannel routing, AI engines, CRM, workforce optimisation, analytics, and enterprise applications.
• Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using Five9’s AI Trust & Governance framework.
• Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.

Key Qualifications

• Ability to work in a fast-paced environment with minimal supervision.
• Highly organized & able to manage multiple projects & tasks concurrently.
• Exemplary problem-solving ability & enthusiasm.
• Excellent communication & presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to C Level.
• Understanding of enterprise level applications.
• Understanding of IT infrastructure.
• Demonstrated capability working with AI or conversational AI platforms (LLMs, NLP, generative AI, RAG, or virtual agents).
• Ability to think and adapt to a rapidly changing environment and demands.
• Responsible for staying abreast of current technologies and industry trends.
• Ability to deliver demos and presentations that close deals.
• Years of experience 8+ Years Preferred.
• Ability to Travel (40-60%).
• Fluency in English and German; additional European languages beneficial.

Preferred Experience

• Contact/Call Center Software.
• CRM integration knowledge.
• Integration frameworks.
• Experience with prompt engineering, AI workflow configuration, or low-code integration frameworks.
• IP Telephony