Enterprise Sales Account Director

Enterprise Sales Account Director

The Enterprise Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Enterprise Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.

A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

Key Responsibilities

• Customer Relationship Management:
  • Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
• Sales Strategy Development:
  • Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
  • Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
• Upselling and Cross-selling:
  • Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
  • Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
  • Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
• Market and Competitor Analysis:
  • Stay informed about industry trends, market dynamics, and competitor activities.
  • Use this knowledge to position Five9 as a leader and differentiate our offerings.
• Key Responsibilities (continued):
  • Create and drive revenue within a specified region or list of named accounts.
  • Generate business opportunities through professional networking and cold-calling.
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas.
  • Own the sales cycle from lead generation to closure.
  • Develop business plan and present the business plan during quarterly review sessions.
  • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Self-generate leads from a personal connection, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Key Qualifications

• Minimum of 12 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000
• Be able to work independently and as part of a team.