Enterprise Field Engineer - Adobe
About the role
Adobe Enterprise Field Engineers needed to join our EMEA Field Engineering team
The opportunity
You will join Adobe's EMEA Field Engineering (FE) team which delivers Success Accelerators directly to enterprise customers as part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio.
The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that Accelerator delivery commitments to Ultimate Success customers are met in full.
These resources will operate as customer-facing representatives under Adobe's brand, quality standards, and operating model. They will interact directly with customer teams, represent Adobe's advisory standard, and deliver within established FE frameworks and accelerator playbooks.
What you’ll be doing
- Deliver Success Accelerators: Provide technical and strategic advisory engagements to Adobe’s premium Ultimate Success enterprise customers, operating as a pooled resource within the Field Engineering team.
- Drive Fast-Paced Engagements: Own and deliver structured, short-form advisory engagements designed to solve specific customer challenges, capped at 40 hours of effort and typically lasting four to six weeks from kick-off to final output.
- Lead Structured Discovery: Conduct structured discovery sessions directly with customer teams to understand their specific business and technical challenges.
- Produce and Present Deliverables: Create clear, written outputs (such as assessments, roadmaps, or recommendation documents) following Adobe's established methodologies and templates, and present these findings to customer stakeholders.
- Document and Hand Off Outcomes: Capture and document an Impact Summary for each engagement, and ensure a clear handover of findings to the customer’s assigned success team (CSM/TAM).
- Work Across Diverse Accelerator Categories: Deliver advisory services across key areas, including:
- Technical Readiness: Solution Opt