Enterprise Client Success Manager

You will:

• Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal
• Proactively problem-solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products
• Drive product roadmap decisions that will deliver ROI for both the customer and Array
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth
• A proven track record of managing and expanding high-impact, strategic relationships
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts
• Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.