Enterprise Account Manager

About the Role

The Enterprise Account Manager partners with the largest and most complex customers, primarily PE-backed groups managing multiple portfolio brands, to ensure successful onboarding, adoption, and long-term value realization.

You'll lead multi-brand implementations, coordinate cross-functional teams, and work directly with executives to design, deliver, and scale success across their portfolios. This is a hands-on role that combines technical execution, project management, and executive relationship management.

Key Responsibilities

Customer Onboarding & Value Delivery

• Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts
• Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments
• Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration
• Monitor account health and proactively address adoption gaps or technical issues
• Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI

Technical Execution

• Build and manage Zapier automations to connect customer systems and automate workflows
• Partner with Product and Engineering to troubleshoot API connections and resolve implementation challenges